We recognise that when buying books over the internet there are various aspects that are important.
1. The book should be as described.
2. Buying the book should be a straightforward process.
3. Books should be well packed, protecting corners to ensure that they are not bumped.
4. A speedy service should be provided.
5. The client should be informed when the book has been posted or if there is going to be a delay.
We aim to satisfy all these points and we receive many positive emails by way of feedback. A selection of them is given below.
If you have any comments we would be pleased to hear from you.
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Thank you very much for the book order which arrived at my professional address yesterday. As on a previous occasion, I remain greatly impressed by the expeditious way in which the order was processed and delivered, and the presentation was exceptional.
MC(UK)
07/02/2023
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Your promptness is very much appreciated, and I hope to do business again soon. You have a remarkable collection of horological literature; quite a rarity nowadays!
KB(USA)
12/07/2022
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Just a quick line to say I received the Smiths clock book yesterday and what a joy to receive a book properly packaged and wrapped with care. Thank you so much it is much appreciated.
JW(UK)
10/05/2022
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Just to say thanks for this parcel of books!
There is something respectful of old wisdom in the way you carefully wrap
each book. Even if a book be well-handled and a bit dog-eared, the fact that
it is wrapped gives it, for me, the status of a present - something worth
presenting. I value the book the more.
So: thank you! You are providing a marvellous resource for my (rather
belated) horological education!
AF(UK)
10/02/2022
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I am delighted with my purchase and the consideration you have given to my order which was completed in an impressively short period of time.
MC(UK)
15/09/2021
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Arrived today. I took a peek, and it is perfect, and in wonderful condition. Thank you for your excellent and prompt service.
SG(USA)
07/06/2021
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Thanks for the note confirming reception of my order. I look forward to receiving another of your delightful parcels! ......Thank you for offering such a uniquely rich horological library on your website. It is a pleasure to browse!
AF (UK)
02/04/2021
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Just a quick note to say that I have received my recent order from you, excellently packaged and the couriers did a fab job keeping me informed.
AB (UK)
04/03/2021
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Book received safe and sound. Just as good as I imagined. Thank you for taking care with the packaging, I am very pleased with the book and your attention to detail.
LS (UK)
9/10/2020
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The book arrived today, excellently packed!, Thank you for the outstanding service, until next time.
WM (New Zealand)
09/09/2020
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Thank you very much for the HJ,s, which arrived beautifully presented and packed. Your time and consideration in giving such excellent service is greatly appreciated and will certainly not be forgotten for future orders.
MC (UK)
27/08/2020
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The book arrived this morning, packed to Olympic standard and probably capable of withstanding a nuclear attack.
The description of the condition was "a very good copy with good dust jacket." I think it merits a far better description . I would have said at least "excellent" or "mint."
If this book warranted "a very good copy" I would very much like to see an example which you awarded a higher accolade!
Brilliant service - thank you very much.
RS (UK)
04/08/2020
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The book arrived safely today ... expertly wrapped and packed
Thank You ... It's a pleasure to deal with someone who cares !
MG (UK)
03/08/2020
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This is the second order I've placed with you. Each time I have been hugely
impressed with how conscientiously and carefully the books have been packed.
I know of no other supplier who takes the trouble that you do to make sure
the books arrive undamaged. Can I congratulate you on the standard you set
for the industry. Well done! I wish more booksellers would follow your
example.
AF (UK)
06/01/2020
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This morning your books arrived without any problem or damage. Thank you for the excellent packaging and all your effort. Good to know that there are some reliable things left in a more and more irrational world.
FS (Germany)
15/10/2019
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Book safely arrived. Lovely book. Great service.
MV (UK)
10/09/2019
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I have received my order yesterday.
Thank you very much for the excellent wrapping and packaging, as well as the quick processing and dispatch of my order!.
MV (Germany)
23/02/2019
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I am writing to let you know the two watchmaking books were received today in good order. Thank you for packaging them well and I will consider your shop for future purchases and let others know they can buy in confidence from you.
DW (USA)
23/02/2019
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Your service cannot be faulted in any way. The description and condition of the books, the care in the handling and packaging make for a most professional operation indeed..
RP (UK)
14/12/2018
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The book just arrived thank you! You packaged it so well which is great as the poor postman was soaked.
AF (UK)
29/11/2018
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The Smiths Motor Accessories catalogue arrived safely today. I wish everything bought on line came so really well packaged.
CS (UK)
23/11/2018
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Many thanks Jeff! Excellent service!
NK (Switzerland)
16/05/2018
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Jeff, a well earned thank you. The great book arrived today and I thank you
for the great service - appreciated.
PB (Australia)
27/04/2018
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The book arrived on Wednesday. Everthing went perfekt and due to your perfekt packaging style it survived my German postman.
MMW (Germany)
09/02/2018
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Thank you very much for my order, great products and superb service.
JB (UK)
25/01/2018
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The book just arrived in the most precise of parcels! and in perfect condition. Thank you.
RF (UK)
18/12/2017
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Pleased to confirm safe arrival of the Tompion book today. Thank you for dealing with the order so quickly (and for packaging the book so well). Wonderful service all round!
KS (UK)
08/08/2017
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The book arrived today, thank you for your speedy service. I probably won't get any words out of my husband for a while now he has his head stuck in it ;-)
MC (UK)
08/05/2017
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Book arrived today, excellent packing and swift postage time. ....... many thanks for the great service.
PR (UK)
28/02/2017
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Thank you very much for great and flawless service, the package with the books arrived today.
LM (Czech Republic)
28/02/2017
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I have received yesterday my nice book about skeleton clocks. Exactly as I wanted, and in good state, thanks for this. Your description about the book is correct and well done. This is the magic of internet: it is possible to get here in the Netherlands a book out of print since long, and coming from over the channel...
BZ (Netherlands)
13/01/2017
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Thank you very much for your effort.
I've never imagined to get this copy such a short time.
Great horological book supplier, you are.
KM (Japan)
13/01/2017
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I received the book today.
It was in excellent condition, thanks to the detail oriented person who packed it.
This was a most satisfying transaction. Thank-you for your service.
GM (USA)
30/12/2016
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Just to let you know that the book has just arrived. What excellent service from you.
Thanks again for everything.
GR (UK)
29/12/2016
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This is to give feedback, that
A: the book arrived VERY fast already on Friday
B: it was EXCELLENT packed
C: it is an outstanding book of the turret clock theme
CB (Germany)
13/12/2016
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The book has arrived today, all in one piece thanks to your excellent packaging.
I will sign up for your newsletter. Also, thank you for your excellent service.
GH (UK)
26/11/2016
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Book arrived safely. Very nice copy, well packed and excellent service - you are my top man for horological books!
AL(UK)
20/09/2016
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I wanted to thank you for the books, I'm really chuffed to have found them. I appreciated the care taken to package the books, so that they could stay nice while being delivered, I will enjoy reading them and hopefully learn to repair my Bulle clock.
SA(UK)
09/04/2016
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The books have just arrived (and packaging was exemplary!). Thank you very much.
GO(Germany)
30/03/2016
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Many, many thanks!
I'm so thankful about your great help for getting so fine books.
With kind regards and many, many thanks for all!
RL(Germany)
28/03/2016
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The book order arrived promptly and safely and I just wanted to say "Thank You" for a good, efficient service
NJW(UK)
17/01/2016
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Book arrived today.thanks for the fast service and great packing.
DCA(USA)
24/12/2015
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This is to advise that the book arrived this a.m delivery beautifully packed and in excellent condition.
JA(UK)
30/11/2015
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Just wanted to thank you again for the 2 Saunier books, which arrived
promptly and exactly as described.
SM(UK)
25/08/2015
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I received the catalogs yesterday. Thanks again for your swift shipping and continued great service.
EW (USA)
05/08/2015
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I wanted to let you know that the books arrived yesterday, I distributed them to my peers and we are very excited to have them. A few of us are thinking to be making an order from you soon! Your booklist is incredible!
DK (USA)
07/04/2015
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Thank you so much for the instant and professional service you provide every time I order. Very happy with the service/speed and the condition in which the books arrive.
SLM (UK)
10/11/2014
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The book arrived safe and sound (& beautifully packed) this morning - we're very pleased!
RN (UK)
07/07/2014
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Hi the book arrived this afternoon, I must say it’s nice to deal with people that know about books
DH (UK)
01/07/2014
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Thank you for the (as always) instant and professional service.
DB (UK)
01/07/2014
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Many thanks for your continued professional service with a personal touch and excellent packing.
DW (UK)
10/05/2014
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Thank you Mr Jeffrey, and congratulations on the fantastic information you have on your website.
OB (Portugal)
14/03/2014
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Received already - excellent service as ever.
AB (UK)
18/10/2013
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Great shipping speed, appreciate it. Should make uncle happy.
SL (Australia)
03/07/2013
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Many thanks - received this morning. Looks a super book. I think you are the most beautiful packers I know - arrived in absolutely perfect condition.
NS (UK)
30/05/2013
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The book arrived today, earlier than expected, beautifully wrapped and in perfect condition.
SF (UK)
15/04/2013
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I am highly delighted with my book, which arrived today. Thank you for packing it so well - definitely Post Office-proof!
PJ (UK)
18/02/2013
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Your careful packing of the books not only ensured that they arrived in absolutely perfect condition but I have to say was an absolute delight to me.
CW (UK)
31/01/2013
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The book xxxx arrived, many thanks and thank you for the perfect packing and the very fast shipment.
DL (Switzerland)
19/09/2012
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The book has arrived me today, I say thank you very much. It was a pleasure to buy the book from you, you are the seller, I’m the winner.
GK (Austria)
29/08/2012
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Thank you...I looked at your web site...looks great!
RT (USA)
21/07/2012
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I receives the book. All fine.
Big Thanks.
AD (Russia)
19/07/2012
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I received my book today... absolutely amazing. Extremely nice copy
and the delivery was lightning fast... thank you so much for a very
professional transaction. Cheers and you just made a loyal customer out of me.
MD (Canada)
27 June 2012
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I would like to take this opportunity to thank you for the excellent service and supply of recent book orders that I have placed with your Company. I have just received the last order and would just like to let you know that I am absolutely delighted with all of the books received.
RM (Canada)
15 June 2012
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Just wanted to say a quick thank you. All books arrived this morning in wonderful condition - superbly packed. I cannot wait to enjoy them and add them to my library. I will recommend you to my horological friends and look forward to buying more from you when funds allow.
AC (UK)
3 May 2012
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Thank you for packing the book so carefully; it arrived in perfect condition.
MM (USA)
22 April 2012
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Thank you for your rapid service. I look forward to receiving the book and
will visit your website.
CC (UK)
16 April 2012
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I have received the catalogue. Everything perfect. Thank you very much for very fast shipment.
MB (Italy)
2 April 2012
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Books perfectly received and earlier than expected. Very well packed. Thank you !
WS (Netherlands)
4 January 2012
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Many thanks for your excellent service. Probably the best packing I have seen in a long while!
PG (UK)
20 Oct 2011
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Just to say thanks for a super service. The book arrived on Tuesday,
sensibly packed and in immaculate condition.
OR (UK)
22 Sept 2011
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The book arrived today in lovely condition.
Thank you very much.
MC (USA)
16 August 2011
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Very Pleased with these two books - and your *Exemplary* service ....
JF (USA)
10 August 2011
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I received the books in perfect condition, very well packed!
Thank you very much
KM (Netherlands)
24 June 2011
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Wow!
The Antiquarian Horology magazines arrived this morning, beautifully packed and exactly what I needed for my research. I am thrilled with your superb service and superb value too.
Many thanks
RE (UK)
20 June 2011
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Book arrived today! What a wonderful book!
Very careful packaging, by the way, you know how to take care of valuable items!
Thank You very much, I will definitely purchase from you in the future.
MS (Italy)
15 June 2011
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The book arrived today superbly packaged and in wonderful condition.
MC (UK)
25 May 2011
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Thanks for the books, they arrived very quickly and well packed.
You have many more books I want !! No doubt I will be in touch soon.
RS (UK)
24 May 2011
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Thank you very much for considering shipping way. I was very surprised that it arrived extremely fast. Takes only three days! Your consideration helped both time and cost for me, and...
if it were shipped by normal way, my parcel might be lost by enormous earthquake ever...
As long as concerning of me, all my family are OK....
KM (Japan)
12 March 2011
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The books arrived safely and I'm very happy with them. Thanks for the excellent service (and packaging).
PH (UK)
9 March 2011
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Thank you so much for your thoughtful and professional service.
SW (UK)
4 January 2011
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Many thanks for another excellent consignment of books, sturdily packed and
promptly dispatched.
JW (UK)
27 November 2010
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Thank you for your excellent service. The book was very well packed and arrived safely yesterday.
RT (UK)
18 November 2010
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This is to thank you for the book, which reached me this afternoon. I am most grateful to you for dispatching this volume so promptly, and for packing it so well that it arrived in flawless condition.
JW (UK)
10 November 2010
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Wonderfully packed and an excellent book to let me restore my circa 1900 Morbier.
NH (UK)
5 October 2010
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I recently bought a number of Sotheby's catalogues from you. Just thought I'd say how pleased I am with these and also the speed with which they arrived.
Thanks again.
NA (UK)
1 October 2010
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Just to say that all books arrived safely and very quickly. A great service!
CB (UK)
8 September 2010
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I've just ordered a couple of books from your company for the first time and was amazed at how simple the process was. Thank you.
GC (UK)
28 July 2010
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Thank you for the quick service!
T.M. (UK)
27 July.2010
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Thank you so much for the book. It is lovely and arrived so quickly. It is a wedding anniversary present for my husband who will get so much out of it in relation to his work. I will look you up again when we are looking for further horological books.
F. P. (UK)
12 July 2010
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The book order was received at 9.30 this morning [Monday 12th] and I am just
looking through them now. Thanks for the efficient service.
D.H. (UK)
12 July 2010
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Thanks for the quick reply and honest answer. Kinda what I figured. Konrad Knirim's new book is great and arrived as quick from you as if I had bought it in the States.
Thanks,
B.T. (USA)
11 July 2010
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Thank you for your excellent service.
D.M. (UK)
6 July 2010
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The book arrived safely today. Thanks for your prompt attention.
Regards
J.J. (UK)
25 June 2010
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I don't think I need to stress the importance of good packing and I am a fanatic about the condition of my books. I believe the Mercer Chronometer book I purchased from you was superbly packed.
Thanks for the excellent service.
B.T. (USA)
20 June 2010
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The book arrived safely today. Thank you for the careful packing.
R.S. (UK)
18 June 2010
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Book arrived this morning, and from a brief glance it looks super. I was very impressed by DHL, I can see why you prefer to use them.
Kind regards
F.P. (UK)
17 June 2010
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Have just received the Potts book. Excellent. Well done & Best wishes.
S.O. (UK)
14 June 2010
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The book arrived O.K. Thank you for such quick service.
Best regards
K.W. (UK)
4 June 2010
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Thanks for your excellent service. The books arrived in perfect condition in two days.
Best regards,
B.W. (Netherlands)
23 May 2010
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Thanks for the speedy and well packed despatch, as always.
M.C. (UK)
19 May 2010
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